Reminder Services and Petly

As many of you may have noticed, our text and email reminders have changed a little bit. That is because we are transitioning to a new system called Vello! Vello’s reminder schedule is set based on their research and we cannot adjust when they are sent out, we apologize if the timeline isn’t best suited to your needs! We have also gained the ability to exchange text messages with Vello. Please be patient with us as we make this transition and try to adjust things to suit our hospital and all of you. 

For our Petly users, we are sad to say that with the transition to Vello, Petly will eventually become unavailable to our clients. This was a decision made by the company we have been using that runs our old reminder system/petly (IDEXX). There will be something new and similar to replace Petly and we will let you all know what that is as soon as we know. 

In the meantime, we appreciate your patience as we navigate these system changes!